FAQs

Fees

Q. Do Queen Street charge any Reference Fees?
A. No. At Queen Street we do take up references but at no cost to you. We do however, ask you to provide us with a letter of employment from your current job and a P60 or wage slip to help us with our reference search.

Q. Are there any Inventory Fees?
A. The inventory is completed when you collect the keys to your apartments. At no extra cost to you.

Q. Are there any agents/lettings or application fees involved when renting at Queen Street?
A. No. Unlike most agents this is free. Many agents do have administration and application fees. These charges range from anything between £35+VAT and £100+VAT. In addition many agencies charge a fee to have more than one person's name on the tenancy agreement.

Furthermore there are no inventory or reference fees.

The Tenancy Agreement

Q. What is the minimum contract period?
A. 6 months. Tenancy agreements can be for longer terms subject to agreement. A three month let can be carried out if all monies are paid in advance.

Q. I want to extend my contract how do I go about doing this and how much will it cost?
A. All you need to do is inform us at your earliest convenience of how long you would like to extend your contract for, and our on-site staff can extend your agreement for you. There are no costs involv.

Q. Does your landlord control the whole building?
A. Yes, unlike an agent, we do not have to seek authority for most repairs. This enables to carry repairs promptly, sometimes the same day.

Facilities

Q. What Facilities are available to me at Queen Street?
A. Queen Street offers you an on-site swimming pool, sauna and fitness room. Further to this there is an on-site maintenance and mangement team from Monday to Friday during office hours, to answer any questions you may have and to assist you.

Sky TV is also available, we have the dish so all you need is the digibox and to subscribe to Sky. Each apartment also has a telephone line installed. We also have a car park available subject to a licence fee.

Q. What do I do If my Washing Machine or other white goods stops working?
A. At Queen Street we have a Management office open from every Monday to Friday. Just let us know the problem either by telephone, e-mail or letter and one of our caretakers will either fix the problem themselves or call the necessary engineers.

Security

Q. What is the security like at Queen Street?
A. Security is of prime importance, here at Queen Street. Our main gates are operated by a secure key fob system. Each key fob is individually programmed to your specific apartment. In addition, there is CCTV on-site. Once you have a television in your apartment you can tune in to our station with the camers so that you can see our cameras around the site and building.

The site is also visited by an independent uniformed security company.

Do you have a Question?

If there is anything you would like to ask us, about our services, our work or how we can help you, then please contact us.

To arrange a viewing call +44 (0) 116 262 9222